Shipping

Order Confirmation:

2-6 Business Day Shipping on all orders- *Due to the Covid-19 Pandemic we strive to deliver within these dates and within all instances will keep you up to date on any delays as quickly and accurately as possible.*

All orders are shipped From US Warehouses sent via UPS or USPS or Fedex

We ship only to U.S. States excluding: US. Virgin Islands, Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, New Mexico, Northern Mariana Islands, Palau and Puerto Rico.

We do not ship to FPO, APO, and P.O. Boxes

Once your order is placed with us you will receive a notification and confirmation email with all your order details. Tracking Information will be sent shortly after your order.

If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging
and shipping.

If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail. If the item(s) for your order become available for shipping within 5 days, we will process the charges and submit the order for shipment.

Shipment process:
Upon receiving your order we will vary the stock level of your item and proceed with processing your card within the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 2 days of your order, do not hesitate to reach out to us at info@awayndesign.com


Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should take 2-3 photos and make note of it. Do not sign for delivery if you see damage upon arrival and inform the delivery driver to be written on Bill of Lading.

 If your item(s) do arrive damaged, please send the photos to info@awayndesign.com and we will process an insurance claim on your behalf or replace it by sending back to manufacturer.


Cancellations:
Any order that is canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees.